Conditions of Sale (Retreat Programs)
- Booking Policy
1.1 A booking at Ocean Soul Retreat wellness retreat is confirmed when a non-refundable deposit of $800 USD or greater is paid.
1.2 If a booking is made less than three months in advance of the start date of the retreat, the whole amount is required to confirm the place. If a booking is made more than three months in advance, the deposit is due to secure the booking and the balance is due three months prior to start date.
1.3 Guests must obtain full and comprehensive travel insurance to attend the wellness retreat including, but not limited to, overseas medical expenses and evacuation, trip cancellation and force majeure events.
1.4 Every client must provide Ocean Soul Retreat with full insurance details, along with a signed copy of the participation and liability waiver form. Failure to do so results in a cancelation of the booking and forfeiting the paid deposit.
1.5 Guests must be at least 18 years of age to attend Ocean Soul Retreat. Guests under 18 may be allowed to attend provided they are accompanied by a guardian 18+ years old and are approved by management.
1.6 By making payment of a deposit or full payment for any program at Ocean Soul Retreat, you are accepting Ocean Soul Retreat’s Terms and Conditions.
- Payment Policy
2.1 Payment must be received in full and must be made at least 90 days prior to the retreat commencement. If the retreat commencement date is less than 90 days, full payment is required to secure the booking. Failure to pay within this timeframe results in the deposit being forfeited and the place being resold.
2.2 The early booking discount only applies when full payment is received three calendar months prior to the start of the retreat date.
2.3 Bank fees incurred by transferring money are the sole responsibility of the guest.
2.4 The guest is responsible to pay for all extra services not included in the selected package in cash, in the local currency (IDR) or where facilities allow, credit card payments can be accepted.
- Cancellation Policy
3.1 If a guest cancels the booking, Ocean Soul Retreat will not issue a cash, cheque or credit card refund for any reason. As per cancellation schedule below, a portion of your payment can be used as credit for another retreat to be taken within twelve months from original booking. If you would like to transfer your booking to another female guest, we would be more than happy to do so. All cancellations and booking transfers must be received in writing via email.
3.2 Cancellation fees –
- If a guest cancels 90+ days from the start of the booked retreat date, 100% of the payment (less non refundable deposit – $800) can be applied to another retreat to be used within one year from the date of booking.
- If you cancel 60-89 day before the start date of your booked retreat, 75% of the booking fee (less non refundable deposit – $800) can be applied to another retreat date to be used within one year from the date of booking. With 25% of the overall price being forfeited.
- If you cancel 15-59 days before the start of the booked retreat date, 40% of your payment (less non refundable deposit – $800) can be applied to another retreat date to be used within one year from the date of booking. With 60% of the overall price being forfeited.
- If you cancel 14 days or less before the start of the booked retreat, you will forfeit the full amount of the retreat package price.
3.3 Exceptions to Ocean Soul Retreat’s guest cancellation policy cannot be made for any reason. We do not offer any credit for arriving late or departing early, missing activities or not utilizing any part of the program. You must submit your signed participation agreement and liability waiver form 90 days prior to retreat start date, whichever comes first. Guests who fail to do so, may be subject to an automatic cancellation and the above policy will apply.
3.4 Ocean Soul Retreat Cancellation policy
3.5 If Ocean Soul Retreat cancels or changes a scheduled retreat date for any reason, excluding force majeure (see clause 3.6) you may transfer your full payment to another retreat date within 12 month period, pending availability. Ocean Soul Retreat is not responsible for any expenses incurred in preparation of the cancelled retreat, i.e. airplane tickets, illness, loss of work etc.
3.6 Ocean Soul Retreat will not be liable for cancellation, failure of, or delay in performing it’s obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.
3.7 In the event of a cancellation or refund, Ocean Soul Retreat will not be responsible for any currency fluctuations and will refund the original amount that was invoiced.
- Prices and Services
4.1 Prices and services are subject to change. The invoiced price includes the services as stated on the invoice and the booking confirmation connected with that invoice. Any additional agreements will be communicated via written form. Ocean Soul Retreat reserves the right to change its prices without prior notice.
4.2 Ocean Soul Retreat reserves the right to change its offer or individually agreed services due to extraordinary circumstances s (e.g. external forces, governmental regulations, delays of third parties, weather and oceanic conditions, etc.). If any essential contract paragraph is changed, the customer will be informed as soon as possible. The retreat schedule and inclusions can change at any time without notice. The program listed on the website is always applicable.
4.3 Ocean Soul Retreat reserves the right to change its location or dates due to unforeseen issues (e.g. third party delays or problems, construction, etc.) Ocean Soul Retreat will ensure the standard be kept the same in all the partnering villas / resorts / boats.
4.4 Ocean Soul Retreat reserves the right to change or amend this policy at anytime. The current policy is always applicable
Data Use and Protection
The customer agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with the company, and also agrees that the company may use such recordings for promotion and/or advertising purposes without any prior consent. If the customer wishes to not be photographed or photographs to be used on marketing material, they must select this option on the liability waiver.
The customer agrees that the company for marketing and market research purposes may use his/her personal data. The company assures that all personal data will be treated confidentially and not be transferred to any third party other than necessary to fulfil the booking or deliver the requested service.